One workflow, rebuilt on purpose.
For when the problem is structural. The workflow routes decisions to the wrong place, and no amount of shared vocabulary fixes a broken escalation path. We take the workflow costing you the most time and rebuild how decisions travel through it. One at a time. What we install in the first becomes the pattern for the next.
I work with organisations where decisions are slowing down. Escalations multiply. Reviews expand. Ownership blurs at handoffs. AI initiatives stall because authority is unclear. No one lacks competence — the structure is the issue.
Decision Map
We trace the actual path work takes — including the loops. Where does a decision occur? Where is it deferred? Where is it repeated? Where does uncertainty get handled by adding another review round?
- Visual map of the workflow: decisions, handoffs, bottlenecks
- Escalation paths and duplication points marked
- Baseline definition: cycle time, review loops, escalation rate
Delegation Spec
We define what a valid handoff contains — the minimum information required so delegation does not create rework. This applies whether the delegation is between people or between people and systems.
- Delegation template: context, intent, constraints, expected output
- Decision classes for the workflow: execute, propose, or decide
- Review depth matched to decision class
Ownership & Escalation Rules
We make ownership explicit across the workflow. Who holds the decision at each stage? When does ownership transfer? What counts as valid escalation — and what does not?
- Ownership map: single owner per stage
- Transfer conditions: when ownership moves
- Escalation conditions: triggers, destinations, response expectations
On-site or live online, in Dutch, English or German.
Describe the workflow
Three things get us started: which workflow, who touches it, and where it stalls or comes back. I will tell you whether this is the right kind of problem for me.